Purchase

Just look through our product pages, find the item you would like, and then move on to our 'Order' section and follows the steps. Use the form to specify your order. Once complete you can either hit the green 'order and pay' button and be taken through to Sagepay for card payments or if you want to pay in some other fashion hit the grey 'pre-order' button to reserve your order and let us know we need to contact you for payment.

Via Sagepay we accept Visa Credit and Debit cards and Mastercard. We DO NOT accept Amercian Express. Your card will be charged immediately you complete the Sagepay form. Please note that we dispatch only once a week on a Thursday so it could be a few days from your payment being taken and the frame arriving. Don't worry; if you receive your payment confirmation from Sagepay then all is in order and your frame will be sent.

We also accept Paypal, Cheques, Bank Tranfer and Cash. Paypal, Cheque and Bank Transfer orders will be shipped the Thursday following the funds clearing into our account.

The Cotic Paypal account is sales@cotic.co.uk

Cheques should be made payable to Cotic Limited and sent to:

Cotic, 10 Everard Avenue, Sheffield, S17 4LZ

Please use your order reference on your confirmation email in the payment details.

If you have any queries on these payment methods, call or email for details on how to pay with these methods. 07970 853531 or sales@cotic.co.uk

Your card details are never recorded or kept by us and only Sagepay handles them for your and our security.

When you receive confirmation of your order, this indicates that we have received your order. It does not indicate that a contract exists between us. No contract exists between us until the point at which we have taken payment. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price or specification, we will always contact you first to ensure that the price is acceptable.

Carriage is included for all UK Mainland orders unless otherwise stated. We use TNT 24hr service which means you should receive your frame or bike on a Friday.

For International orders, carriage is usually quoted at a fixed cost we have a contract for in certain countries. If you country appears in the drop down menu list on the order form, this cost is automatically added to the total price of your order when you select your country. If your country isn't on the list, select 'other' and make a pre-order. We will get a quote and add that to your total price on a case-by-case basis with us getting the best price from our providers on the day. We will then contact you to confirm you agree the price before sending you a payment request. We will not go ahead with payment for an order until the total price included shipping has been agreed with you.

If you have a preferred carrier for an international order please let us know, but usually we use UPS.

We dispatch every Thursday. Deliveries are Friday (UK) or early the following week (International).

Please check all goods received carefully upon delivery. If either the goods or packaging appear damaged please sign for them as “Goods Received Damaged” and contact us as soon as possible with a note of your order number.

If your item is not in stock, you may add your name to the waiting list for the product in question. We will contact you when we have a firm delivery date for new stock to confirm you still would like to go ahead with the order. We will not take deposits or payments if we do not have stock.

UK VAT at 20% is applicable on all UK and EU orders to private individuals and is included in the quoted retail prices. VAT is not charged on orders outside the EU, but you will be liable for import duties, sales tax and some handling fees upon delivery of your order.

Warranty

Cotic frames have a warranty which entitles the original owner to a free replacement within 2 years of purchase and half price replacement within 3-4 years of purchase inclusive should there be any problem with the materials or workmanship on the frame. Should any modifications be made to the frame during the warranty period, which includes removal of the original paint coat for refurbishment, the warranty is void.

Shipping of a returned frame will be compensated up to a maximum of £10 should the frame be accepted as a warranty claim.

Your statutory rights are not affected.

Minimum seatpost insertion is 100mm into the frame regardless of what it says is the minimum insertion on your seatpost.

Shocks and bicycle components are not covered by this warranty; standard manufacturer warranties apply to shocks.

Cookies

We use cookies to ensure that we give you the best experience on our website, and to help us understand how you use our website, so that we can find ways of improving that experience in future. If you continue to use this website as normal, we will assume that you have granted us permission to use cookies. If you choose to block cookies, using your computer browser settings/preferences, you may find that our website does not always function as expected.

All sound fair enough? Right, carry on as you were...

Privacy

We value your privacy. Cotic Limited do not disclose buyers’ information to third parties other than couriers. In this case, the third party will not disclose any of the details to any other third party.

Data collected by this site is used to:

Take and fulfill customer orders

Administer and enhance the site and service

Disclose information to third-parties only for goods delivery purposes

We have a mailing list which we occasionally send information out to keep you informed of what's going on with Cotic. We cannot and do not add email addresses to this list. You have to sign up for yourself on our contact page.

Returns

If you are at all unhappy with your Cotic product, please contact us immediately on info@cotic.co.uk or call 07970 853531. You have the right to return the product in unused condition up to 14 days post-purchase. You are liable for the shipping costs of returning the item. Once we have received the item and inspected it to ensure it is in as new condition, we will provide a full refund. Should the returned item not be in as new saleable condition, we will contact you immediately to discuss a settlement.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk/si/si2000/20002334.htm