International customers... we welcome you placing orders to reserve your frame or bike (and we advise doing so, to not miss out). For European orders, be aware that we are not sure at this point how delivery, VAT and other taxes will be handled, so your order value may change before completion, we will contact you as soon as we know more.
We reserve the right to cancel or change orders as necessary. Thanks.
Despite ongoing precautions and restrictions because of Coronavirus, we remain open. We are isolating by most of us working from home, and only have one person per a room at HQ building bikes, but we are still open, still building, still talking bikes, still shipping.
We can't meet you in person yet though, so no demos, no factory collection etc.
Please note that this applies for all local customers as well: no drop-offs and no collections, sorry, all orders must be delivered.
Get in touch any time. We're here to help.
We're open Monday — Friday (9am — 5pm UK time) this week.
Keep safe and healthy
Note, dispatches are currently a bit slower than normal:
Thanks for your patience
I know it's a group email but was very impressed with your email and how honest you are to your legions of loyal fans.
Thanks to you too Cy! You're a pivotal figure in our MTB world, and your voice makes a difference.
Thanks for taking the time to write such an honest letter. It's obvious that you have a passion for what you do. Keep it up.
Cy sends out irregular Newsletters on subjects as wide ranging as bike fit, new trends in cycling, and prototype development.
It's not just stock updates, offers, and new product news... although he does that as well. Don't miss out, sign up!